Privacy Policy

Privacy Policy – Floromyst

Welcome to Floromyst. We care deeply about your privacy, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and secure your information when you use www.floromyst.com, our official website.

By accessing or using this website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

Overview

Floromyst is a perfume brand based in Surat, India. This Privacy Policy applies to all visitors and customers interacting with our digital properties, including:

  1. Website browsing
  2. Making purchases
  3. Signing up for emails or notifications
  4. Interacting via WhatsApp, customer support, or social media

We comply with applicable Indian data privacy laws, including the Information Technology Act, 2000.

Information We Collect

We collect both personally identifiable information and non-personally identifiable information as described below:

A. Personal Information (collected when you make a purchase or contact us)

  1. Full Name
  2. Phone Number
  3. Email Address
  4. Shipping Address and Billing Address
  5. Payment method details (via Razorpay/secure gateways)
  6. Communication history (WhatsApp, email, etc.)

Note: We do not store your credit/debit card or UPI credentials.

B. Automatically Collected Data (when browsing our site)

  1. IP Address
  2. Browser type & version
  3. Device type and operating system
  4. Pages visited, time spent, click patterns
  5. Referring website/links

We may use browser cookies and tracking pixels to collect this data (see Section 5).

How We Use Your Information

We use your data only to provide you with better, personalized service. Common purposes include:

  1. To fulfill and ship your orders
  2. To communicate order status, tracking, and support
  3. To personalize your shopping experience
  4. To send promotional offers or newsletters (if opted-in)
  5. To respond to your questions or concerns
  6. To improve our website’s performance, security, and UI
  7. To comply with legal obligations

❌ We NEVER sell, rent, or trade your data to third parties for marketing purposes.

When & Why We Share Your Data

We only share your personal information in limited, necessary circumstances:

A. With Service Providers:

  1. Courier/logistics partners (for delivering orders)
  2. Payment gateways like Razorpay (for secure transactions)
  3. Marketing email or SMS providers (if opted-in)

B. With Legal or Government Authorities:

  1. If required by law or legal process
  2. To investigate potential fraud or data misuse
  3. To protect our rights, safety, or property

Cookies & Tracking Technologies

Cookies are small data files stored on your browser. We use them to:

  1. Maintain your cart and login session
  2. Remember your preferences
  3. Track user behavior (e.g., Google Analytics)
  4. You can modify your browser settings to block or delete cookies. However, disabling cookies may affect your shopping experience.
  5. Data Security Measures

We take serious steps to protect your data using:

  1. SSL (Secure Socket Layer) encryption on all data transfers
  2. Trusted PCI-compliant payment partners (Razorpay, etc.)
  3. Secure hosting servers with firewall protection
  4. Limited internal access to customer data
  5. Regular security checks and software updates

While we implement industry-standard measures, no system is 100% immune. Use our platform at your discretion.

Email, SMS & WhatsApp Communication

When you shop or sign up with Floromyst, you may receive:

  1. Order confirmations and delivery updates
  2. Transactional emails
  3. Occasional promotional offers or product launches
  4. Feedback or review requests
  5. You can opt-out from promotional messages anytime by:
  6. Clicking the “Unsubscribe” link in an email
  7. Messaging "STOP" on WhatsApp

Emailing us at: floromytsofficial@gamil.com

Children's Privacy

Floromyst does not knowingly collect or solicit data from children under the age of 13. If we discover such data has been collected, it will be deleted immediately.

Data Retention

We retain your personal data:

  1. As long as it is required to fulfill your order, legal, or operational purposes
  2. You can request deletion of your data at any time by contacting us
  3. Even after deletion requests, we may retain limited data for record-keeping or compliance.

Changes to This Policy

We may revise this Privacy Policy from time to time to reflect changes in law, services, or feedback. All updates will be posted here with an updated “Effective Date.”

We recommend reviewing this page periodically to stay informed.

Your Rights

As a user, you have the right to:

  1. Access your stored data
  2. Request correction or deletion
  3. Opt-out of non-essential communication
  4. Lodge a complaint (if your rights are violated)

To exercise any of the above, contact us using the details below.

Contact Us

For any questions, suggestions, or concerns related to this Privacy Policy or your personal data:

  1. 📧 Email: floromytsofficial@gamil.com
  2. 📞 WhatsApp: +91-8128252356
  3. 📍 Registered Office: Pasodara surat-395010
  4. 🕒 Working Hours: Monday to Saturday – 10 AM to 7 PM
  5. 🌐 Website: www.thefloromyst.com